Gino F. wrote on 08-04-2015

.....

I did read the reviews and decided to install the car alarm there on my Mercedes-Benz, Alex was nice and told his installer to install the door actuator first, after about 2 hours Alex informed me that his aftermarket door actuator cannot be installed and that the door lock now don't work at all. That was a bad sign ! but I went to the dealer and paid $250 for the new door lock. Hired outside professional and had the lock installed for another $50. Came to Alex again, and had his "installer" install the alarm. After about 3 hours I see the clueless face of his "installer" and I ask Alex whats the problem ? The "installer" was not able to find a wire to connect the lights to alarm. Im being a nice person again said its ok, just let me go. Paid market price for the alarm job and when I got in my car to drive away, I was shocked that "installer" / butcher bended my wood dash and left a disaster inside. Again being a nice guy I just wanted to go home. When I was driving I realized that the cruise control don't work. I loved using the cruise control daily and called Alex right away. Came to his shop again, another 3 hours waisted and saw how the butcher actually pull out the cruise control "stick" as he call it. Ok then Alex ordering the "stick" from ebay and there goes about another week. Bring the car back for another 3 hours of waisted time until Alex told me that he ordered the wrong "stick" and butcher cannot make it fit. I starting to get upset. Same evening I open the driver door and illumination dont work as well as running boards. Calling Alex and my patience just ran out. 10 days later alex text me that another cruse control stick arrived from ebay and Im telling him that Im not driving to his shop any more. Im tired to see the clueless face of his butcher and telling him that every time I go to his shop to fix previous problem, the new electrical problem comes-up. I telling alex to send a professional to my address and he refuses. Im telling alex I want refund for his alarm that is not working still and he text back there is no refunds-look at the receipt. At this point Im done with alex and his uneducated, unlicensed butcher/installer. I look up El Cajon Audio in San Diego business tax records and it does not exist. I look up in California State License for Alarm Installer and it does not exist. Going to the bank now to dispute partial payment and figure out what kind of entity runs that shop, then Small claims court. (.....)